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Understanding High-Latency CAD

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Occasionally, your agency might have difficulty connecting with the server. For example, the Internet connection at your agency is slow or unpredictable, or there is a problem with your router or modem.

With high-latency CAD, when these periods of high latency occur, the Call screen can still be used. When the connection is improved, the calls are then sent to the server where they are saved like any other record.

The following functions can be completed during periods of high latency:
  • Adding calls
  • Editing calls
  • Saving calls
The Call Upload Status indicator is used to display the status of your connection, as well as the status of saving calls to the server.

The indicator displays a Wi-Fi icon with the following colors, depending on the connection status:
  • Green: The delay is less than 300 ms.
  • Yellow: The delay is in the range of 300-15,000 ms.
  • Red: The delay is greater than 15,000 ms, or there is no connectivity.
When a call is saved, the Call Upload Status indicator adds a row with the nature of the call, the time it was added to the queue, and a status box. The color of the status box indicates whether the call has been saved to the server with the following colors:
  • Green: The call was saved successfully. Ten seconds after the call is saved, the row for the call disappears from the Call Upload Status indicator.
  • Yellow: The call is in the queue to be saved.
  • Red: The call was not successfully saved to the server after 10 attempts. The software will continue to attempt to save the call to the server.
To use the Calls screen during times of high latency:
  1. Add the call.
  2. Save the call. If the status box for a call is flashing, then the software is attempting to save that call.
  3. Rest your mouse pointer on the Call Upload Status indicator to expand the indicator.
  4. If a call is in the Call Upload Status queue, but additional information needs to be added to the call, then click the call nature in the Call Upload Status indicator. The call is displayed for editing.

    NOTE: Calls on the Dispatch screen cannot be edited during times of high latency.

  5. Edit the call, and then save it. The changes are added to the queue in the Call Upload Status indicator. 
Related Articles:
"Adding Calls"

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