1. From the Dispatch screen or the Calls screen, select Add New Call, and then select the type of call to add. For example, Call For Service.
   
   TIP: Hotkeys can also be used to add a call. For more information, see the article "Using CAD Hotkeys."
   
   The Calls screen displays a tab for the call. Multiple Call records can be added at the same time. For example, if an Information Report call is being added and a call about a fire is received, then the Information Report call can be left open while a Fire call is created in a separate tab.
   
2. Complete the appropriate fields. For field descriptions, see the section "Fields on the Calls screen" below.
3. Click Save and Close. The Call record is saved.
   If a unit is selected in the Dispatch Primary Unit field, then the call is dispatched and added to the Active Calls area on the Dispatch screen. Otherwise, the call is added to the Pending Calls area on the Dispatch screen. Information Only call types are not added to the Pending Calls or Active Calls areas because no units are dispatched for the call type. However, the call is added to the Recently Closed Calls area.
   
   NOTE: Traffic Stop calls can be created for units from the Active Units area on the Dispatch screen. Click the unit, and then select Traffic Stop from the list. The Calls screen opens with a new Traffic Stop Call record. The selected unit is populated in the Dispatch Primary Unit field. Complete steps 2-3 above to add the call.

1. From the Active Calls, Pending Calls, or Recently Closed Calls areas, click the call, and then select Edit from the list. The Calls screen opens with the selected call displayed. 
2. Edit the call. 
3. When finished, click Save and Close to close the Call record. 

Fields on the Calls screen

• Initial Comments: Enter any comments about the call.
  

Call area

• Type: Select the type of call from the following options: Call For Service, Traffic Stop, or Information Only. By default, the call type selected when the call is added is displayed. The fields displayed on the Calls screen change based on the call type selected.
• Nature: Select the nature of the call. The nature is displayed in the name of the tab for the call. By default, if the call type is Information Only, then Information Report is populated. If the call type is Traffic Stop, then Traffic Stop is populated. 
  
• Priority: Select the priority of the call.
• Area: Select the area in which the call occurred.
• How Recieved: Select how the call was received. By default, the first option in the drop-down list is populated. Your administrator determines the order of the options in the list.
• Received By: Select the person who received the call. By default, your name is populated.
• Dispatch Primary Unit: Select a unit to dispatch as the primary unit for the call. If a unit is selected, then the call is automatically dispatched when it is saved. This field is not displayed for Information Only call types.

Location area

• Address: Enter the street address for the call. See the article "Entering Addresses."
• Address Directions/Notes: Enter any notes about the address. For example, directions or dangerous animals. This information is connected with the address, apart from the Call record.
• Call Location Notes: Enter any information about how the call is connected to the address. This information is connected to the Call record, not the address.

Caller Information area

• Last Name: Enter the last name of the caller.
• First Name: Enter the first name of the caller.
• Phone Number: Enter the phone number of the caller. See the article "Entering Phone Numbers."
• Same As Call Address check box: If the event address is the same as the call address, then select this check box. If the event address is different from the call address, then clear this check box. The Event Address field is displayed.
• Event Address: This field is displayed only if the Same As Call Address check box is cleared. Enter the street address of the event. See the article "Entering Addresses." 

Complainant area

• Same As Caller check box: If the complainant is the same as the caller, then select this check box. If the complainant is different from the caller, then clear this check box. The fields in the Complainant area are displayed.
• Business check box: If the complainant is a business, then select this check box. The Last Name field is changed to the Business Name field, and the First Name field is removed.
• Last Name: Enter the last name of the complainant. If the complainant is a business, then this field is labeled Business Name. Enter the name of the business.
  
• First Name: Enter the first name of the complainant. If the complianant is a business, then this field is not displayed.
• Phone Number: Enter the phone number of the complainant. See the article "Entering Phone Numbers." 
• Same As Call Address check box: If the event address is the same as the call address, then select this check box. If the event address is different from the call address, then clear this check box. The Event Address field is displayed.
• Event Address: This field is only available if the Same As Call Address check box is cleared. Enter the street address of the event. See the article "Entering Addresses."

Vehicle area

• License Plate #: Enter the license plate number of the vehicle. If the license plate number matches any Vehicle records in the system, then the matches are displayed in the drop-down list. 
  To use a Vehicle record in the system, select the record from the list. Information from the Vehicle record is displayed. If the displayed record is not the desired Vehicle record, then click the Clear Vehicle Details link to display the License Plate # field and the other fields again.
  If the desired Vehicle record is not found, then a new Vehicle record can be created by completing the other fields in the Vehicle area.
• Type: Select the type of vehicle.
• License Plate State: Select the state that issued the license plate. By default, the state in which your agency is located is populated.

Driver area

• Same As Vehicle Owner check box: If the driver is the same as the vehicle owner from the Vehicle record selected in the Vehicle area, then select this check box. Information from the owner’s Name record is displayed. If the driver is not the same as the vehicle owner, then clear this check box. The fields in the Driver area are displayed. By default, this check box is cleared.
• Driver License: Enter the driver license number of the driver. If the driver license number matches any Name records in the system, then the matches are displayed in the drop-down list.
  To use the Name record in the system, select the record from the list. Information from the Name record is displayed. If the displayed record is not the desired Name record, then click the Clear Driver Details link to display the Driver License field and the other fields again.
  If the desired Name record is not found, then a new Name record can be created by completing the other fields in the Driver area. See the section "Creating a Name record from a Traffic Stop record" below.
• Driver License State: Select the state that issued the license. By default, the state in which your agency is located is populated.
• Date of Birth: Enter or select the birth date of the driver.
• Sex: Select the sex of the driver.
• Last Name: Enter the last name of the driver.
• First Name: Enter the first name of the driver.
• Middle Name: Enter the middle name of the driver.
• Phone Number: Enter the phone number of the driver.  See the article "Entering Phone Numbers." 

Vehicle/Driver History area

Adding comments to a call

1. In either the Pending Calls or Active Calls area on the Dispatch screen, click the call. A list of options opens.
2. Select Comments from the list. The Comments window opens. 
3. In the text box, enter the comments for the call, and then press Enter to save the comments. The comments are added to the call, and the Comments window is refreshed so that additional comments can be entered. 
4. To close the Comments window, click the Close button.

Creating a Name record from a Traffic Stop record

1. From the menu bar, select Events > Traffic Stops. The Traffic Stop Search screen opens.
2. Locate the Traffic Stop record.
3. Expand the Subjects section.
4. Click the Edit this Record link. The Editing Traffic Stop screen opens.
   
5. In the Subjects section, select the subject with the message Action Required. The name information entered for the Traffic Stop record is displayed.
6. Click the Create a new Name link to create a Name record using the displayed information.