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Fields in the Call For Service Tab in the Call for Service Screen

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The Call For Service tab on the Adding New Call for Service and Editing Call for Service screens contains the following fields, which are separated by area.

Call for Service area

Use the Call for Service area to track basic information about the call for service.
  • Nature: Select the nature of the call.
  • Code Gray: Select this check box if the call for service is connected to a code gray response. Depending on the settings established by your admin, this check box might not be available. 
  • Workplace Violence: Select this check box if the call for service involved workplace violence. When you select the check box, a list of workplace violence types appears. Select the specific type from the list. Depending on the settings established by your admin, this check box might not be available. 
  • How Received: Select how the call information was received.
  • Received By: Select the name of the officer or dispatcher who received the call information. By default, your name is populated.
  • Occurred Between: Enter or select the date and time the incident began. By default, the current date and time are populated.
  • And: Enter or select the date and time the incident ended. By default, the current date and time are populated.
  • When Reported: Enter or select the date and time the incident was reported. By default, the current date and time are populated.
  • Client: Select the client associated with the incident.
  • Link to Place check box: Select this check box to link the client selection to the place selected in the Street or Place Name field of the Address field. When the fields are linked, the Client field is populated based on the selected place. If the fields are not linked, then selecting a place has no effect on the Client field.  

    NOTE: Clients are connected to places by your administrator.

  • On Save and Close: Select the desired check boxes to perform certain actions when the Save and Close button is clicked. If the Add Contacts as Watchers check box is selected, then any contacts from Client or Site records associated with the record are added as watchers to the record. If the Email Watchers check box is selected, then any watchers are emailed the report.

Call Status area

Use the Call Status area to track the status of the call.
  • Status: Select the status of the call. By default, Active is populated.
  • Priority: Select the priority of the call.

Location area

Use the Location area to track where the call occurred.
  • Address: Enter the street address. See the article "Entering Addresses."
  • Address Directions/Notes: Enter any notes about the address. For example, directions or dangerous animals. This information is connected to the address, apart from the Call for Service record.
  • Call Location Notes: Enter any notes about how the call is connected to the address. This information is connected to the Call for Service record, not the address.
  • Area: Select the area where the call occurred.

Officers area

Use the Officers area to track the officers involved in the call.
  • Responsible Officer: Select the name of the officer responsible for the call.
  • Responsible Agency: Select the agency responsible for the call.
  • Responding Officers: Select any additional officers who responded to the call. Multiple officers can be selected.

Complainant area

Use the Complainant area to track information about who reported the call. The complainant can be a Name or Business record, or a quick contact.

To add complainant information about a Name or Business record, locate the record to link to the Call for Service record. See the article "Connecting Records."

To add a quick contact, select Quick Contact, and then complete the following fields:
  • Business check box: Select this check box to mark the contact as a business. The Last Name field is changed to the Business Name field, and the First Name field is removed.
  • Last Name: Enter the last name of the complainant. If the contact is a business, then this field is labeled Business Name. Enter the name of the business.
  • First Name: Enter the first name of the complainant. If the contact is a business, then this field is not displayed.
  • Phone: Enter the phone number of the complainant.  See the article "Entering Phone Numbers."
  • Address: Enter the street address of the complainant. See the article "Entering Addresses."

Local ID Numbers area

Use the Local ID Numbers area to track local identification numbers for the call.
  • Type: Select the type of identification number. Your administrator creates the types.
  • Number: Enter the identification number.

Reporter area

Use the Reporter area to track the reporter of the call. The reporters can be a Name or Business record.

To add reporter information, locate the record to link to the Call for Service record. See the article "Connecting Records."

Call Comments area

Enter any comments about the call.

Related Calls for Service area

Use the Related Calls for Service area to track the Call for Service records associated with the call.

To add call for service information, locate the record to link to the Call for Service record. See the article "Connecting Records."

In the How Related area, select how the Call for Service record is associated with the Call for Service record. If the Other option is selected, then enter the association in the field.

Related CAD Calls area

Use the Related CAD Calls area to track the Call records associated with the call.

To add Call information, locate the record to link to the Call for Service record. See the article "Connecting Records."

In the How Related area, select how the Call record is associated with the Call for Service record. If the Other option is selected, then enter the association in the field.

Victims area

Use the Victims area to track the victims associated with the call.

To add victim information, locate the record to link to the Call for Service record. See the article "Connecting Records." 

If the victim type is an individual or an officer, then complete the following fields:
  • Resident Status: Select the resident status of the individual.
  • Under Influence Of: Select whether the victim was under the influence of drugs or alcohol. Both check boxes can be selected.
Offenders/Subjects area
Use the Offenders/Subjects area to track the offenders or subjects associated with the call.

To add offender information, locate the record to link to the Incident record. See the article "Connecting Records." Complete the following fields:
  • Subject Role: Select the role the subject played in the incident.
  • Alert Name Record check box: Select this check box to add an alert to the Name record of the subject. The text of the alert is the value selected in the the Subject Role field.
  • Resident Status: Select the resident status of the individual.
  • Under Influence Of: Select whether the subject was under the influence of drugs or alcohol. Both check boxes can be selected.
Others area
Use the Others area to track entities associated with the incident that are not victims or offenders.

To add other entity information, locate the record to link to the Incident record. See the article "Connecting Records."

In the Involvement Information area, select how the entity is associated with the incident. If the Other option is selected, then enter the association in the field.  

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